Console Access to VMware vCloud Director might not work after upgrade

When customers upgrade from VMware vCloud Director (vCD) 5.5.6 (or some other version) to f. ex. 8.0.2, they may run into the problem that console access to a virtual machine (VM) in a vApp doesn’t work (you see Disconnected in your browser). In the following, I used my testlab with vCD, Microsoft Server SQL Server (MS SQL), and a Microsoft Windows 7 (MS Win 7) client. By the way, I would recommend using Mozilla Firefox ESR (Extended Support Release). I have linked an ESR Overview and the Download location

There are two ways accessing the console of a VM in vCD:

  1. WebMKSConsole (recommended according to
  2. VMRC (requires VMware CIP and Browsers to use NPAPI)

Let us start.

1. WebMKSConsole

WebMKSConsole with Mozilla Firefox ESR:

Console displays DISCONNECTED – please see the versions involved:

According to you first need to insert some values into the SQL Server database:

As these settings are used for VMRC, you need to change them according to the article mentioned above (or as well):

But you may not be able to access the console. Following describes my steps:

Trust the certificate of the console proxy and with the help of Microsoft Internet Explorer 11 (MS IE), install/import the certificate with the corresponding assistant in Windows.

After you have installed/imported the certificate of the consoleproxy, you should be able to access the console:

WebMKSConsole with Microsoft Internet Explorer 11:

If you are using MS IE as well, you first need to change the database setting:

In MS IE you need to make sure to use compatibility views by adding the website of the consoleproxy. Then access should be fine:


Using VMRC with Mozilla Firefox ESR:

As the database values already exist in our case, we change them:

After restarting Mozilla Firefox ESR, you need to install the Client Integration Plug-in (see for more information):

Next, allow the plug-in:

Access should be fine now:

Using VMRC with Microsoft Internet Explorer 11:

As the database value already exists in our case, we change it:



In my previous post about Google Chrome I already described what you might need to do with your certificates to get connected to the console of a VM in a vApp.

Here you will find a step by step description for Firefox and Adobe Flash Player

Access your vCloud Director Portal:

Adobe Flash Player:


So here you need to configure Firefox to accept the Flash Plugin (enter about:config):

Create a Boolean entry:

Set to true:

After these steps, go ahead connecting to your console port proxy (8443 in my case):

If you see the white and empty browser window, everything is good. Go ahead with downloading and installing the Adobe Flash Player Plugin.

After restarting your browser you are finished: